Terms of sale
1.1 These Terms and Conditions governing the purchase of products and services carried out remotely by the purchaser (hereafter referred to as "Customer") via the Internet at www.storeforwellness.com belonging to AC3WeB srls with headquarters in Via Don Bartolomeo Grazioli 34, 46100 Mantova, (MN) Italy, VAT and CF 10602720962 and registered with the Register of Companies of Mantua n.265627
2.1 The contract between AC3WeB and the customer shall be concluded with the acceptance, even partial of the order, by AC3WeB. This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, the Customer states to be an adult and have read all information provided to him during the purchase process, and accept the general conditions of sale and payment transcribed below in points 1,2,3,4,5,6,7,8,9,10,11,12,13.
2.2 If the customer is a consumer (i.e. a physical person who buys goods for purposes not related to his profession), once the online purchase procedure is accomplished, shall print or save an electronic copy or keep these general conditions sales, in compliance with the requirements of Art. 3 and 4 of Decree No. 185/1999 on remote selling.
2.3 Customer is not entitled to compensation for damages or, and any contract or extra contract liability for any direct or indirect damage to person and/or property, caused by the not acceptance, even partial, of an order.
HOW TO BUY
3.1 The Customer may only purchase products in the electronic catalog of storeforwellness.com upon the order delivery and viewable online at (URL) https://www.storeforwellness.com , as described in the relevant information sheets. It is understood that the picture accompanying the description of a product cannot be fully representative of its features but could differ in color, size, and accessories shown in the picture. All support information for purchase is intended as mere material for general information.
3.2 The correct order reception is confirmed by AC3WeB through a reply e-mail sent automatically to the email address supplied by the customer. This confirmation message will include the date and time of the order and a 'Customer Order Number', to be used for any further communication with AC3WeB. The message will include the items ordered and all the data entered by the customer who agrees to verify the correctness and to communicate any alteration, according to the procedure described in this document.
3.3 In case of non-acceptance, AC3WeB ensures a timely notification to the customer.
3.4 All prices posted on the site www.storeforwellness.com are intended retail and, therefore, inclusive of VAT. AC3WeB reserves the right to change the prices at any time, without notice. Any taxes or customs charges for purchases made by countries outside the European Union are at the expense of the purchaser.
4.1 Credit Card or PayPal
4.1.1 In case of purchase of goods with payment by credit card or PayPal, contextual to the completion of the transaction online, the reference bank will credit the amount of your purchase.
4.1.2 In the event of order cancellation both by the Customer or in case of order rejection by AC3WeB, it will be required simultaneously by AC3WeB the transaction cancellation and the refund of the amount charged. The timing of re-credit, for certain types of cards, depends exclusively by the banking system and can be up to their natural end. Once the cancellation of the transaction has been put in place, AC3WeB cannot be in any case held liable for any damage, direct or indirect, caused by any delay of the banking system in crediting the amount.
4.1.3 AC3WeB reserves the right to ask to the customer further information (eg. Landline phone number) or to send copies of documents proving the ownership of the paper used. In the absence of the required documentation, AC3WeB reserves the right to reject the order.
4.1.4 At no time of the purchase AC3WeB will be able to know information about the buyer's credit card data, sent via secure connection directly to the bank handling the transaction. No archive of AC3WeB retains such information. In no event shall AC3WeB can be held responsible for any fraudulent or illegal use of credit cards by a third party, upon payment for products purchased on www.storeforwellness.com
4.2 Bank Transfer
4.2.1 In case of payment by bank transfer the goods ordered by the customer will be reserved (if available) only after receipt of the bank proof of payment including CRO to be sent to AC3WeB by e-mail not later than 3 (three) working days from the date of your order. The deliver of what ordered will occur only when the actual crediting of the due amount will appear on the account of AC3WeB which must be within 5 (five) working days from the order date. After these limits, the order will be hold and after further 20 days will be cancelled. The bank transfer must necessarily show:
The order number;
Name and surname of the order
The transfer must be made payable to:
AC3WeB - Via Don Bartolomeo Grazioli 34, 46100 Mantova (MN) - Italy
Bank: Monte di Paschi di Siena - Agency: Rodigo(MN)
IBAN: IT15 G 01030 57884 000010264584
4.2.2 Bank charges incurred by the customer for the bank transfer are at customer charge
AVAILABILITY AND DELIVERY TIMES OF THE PRODUCTS
5.1 The customer can buy the products featured on www.storeforwellness.com at the time of the order sending. The images and technical data posted on the product data sheet may not be carry complete and comprehensive features but could be different different but for example: (weight, color etc ...). Since images and product specifications are provided by partners and/or suppliers, AC3WeB disclaims any responsibility for their contents thereof.
5.2 The delivery times shown in each individual product data sheets are only indicative because of the possibility of multiple purchases at the same time by multiple users and of course the "confirmed" status of the order occurs at the time of delivery by us to the forwarder. For this reason AC3WeB reserves the right, once received the order to check the current availability of the goods at its warehouse and at the warehouse or suppliers and, failing that, to communicate any change in delivery times. In the event the customer considers excessive the new delivery date, it may request cancellation of the order, even partial, and the return of the corresponding amount if already paid.
DELIVERY METHODS AND CHARGES
6.1 AC3WeB does not ship with Mail Boxes and companies that provide domiciliary services
6.2 For every order placed on www.storeforwellness.com , AC3WeB will issue an invoice or receipt of goods shipped, which is included in the package. If the merchandise is shipped accompanied by a transport document, the invoice will be sent via e-mail to the purchaser by the end of the month, according to Article 14 of Presidential Decree 445/2000 and DL 52/2004. For the issuing of the invoice, will be considered the data provided by the Customer. No changes or alterations will be possible after the issuance thereof.
6.3 Transport costs do not include:
Any contributions of Transportation Charges for goods too bulky and / or heavy highlighted explicitly at the time of order.
Any costs of storage and transport if the goods are not collected.
Any costs for delivery to upper floors.
6.4 AC3WeB requires a contribution to the cost of transportation correspondent to that indicated before the end of the order confirmed by the customer.
6.5 No responsibility can be attributed to AC3WeB in case of delay in the order or in the delivery of the order.
6.6 The delivery of the order refers to the street level.
6.7 It is possible to request delivery to upper floors, requiring AC3WeB before the shipment of the goods, the additional service which requires an additional cost to be agreed in advance. The service delivery to upper floors is possible only if the conditions are essential to run the service and subject to the approval of the carrier.
6.8 Upon delivery of the goods by courier, the customer must check:
That the number of boxes is the same as reported in the transport documents
That the packaging is not damaged or wet or otherwise altered.
Any damage to the packaging and/or to the product or the discrepance in the number of packages or particulars, must be immediately reported, adding the wording "RECEIVED; SUBJECT TO RESERVE OF INSPECTION" AND STATING THE REASON FOR RESERVE, eg. "Packaging broken", "packaging crushed", " packing open " etc.), on proof of delivery of the courier. Once signed the courier slip, the customer cannot make any objection about the appearance of the goods.
6.9 Any problems concerning the physical, integrity, correspondence or completeness of the products received must be reported within 5 days from delivery, as provided herein.
6.10 If the customer does not collect within 5 (five) working days the goods ordered and present at the courier warehouses because of the repeated inability to deliver to the address indicated by the customer at the time of order, the goods will be sent back to AC3WeB and charged shipping charges incurred will be charged to the buyer.
6.11 The payment of the goods by the customer will be carried out using the method chose at the time of the order.
6.12 For Country Extra UE Taxes and Custom duties are exluded.
7.1 All orders are binding and can be terminated and only and exclusively if the goods have not been sent yet by written notice to be sent by e-mail. For orders already shipped the customer must exercise its right of withdrawal.
RIGHT OF WITHDRAWAL
8.1 Under Article 8.1. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or he fills up the purchase order form to AC3WeB without any reference to a VAT code), has the right to terminate the purchase contract for any reason, without explanation and without penalty, except as described in Sections 8.3, 8.4, 8.5
8.2 To exercise this right, the customer must send a notice to that AC3WeB, within 14 working days from the date of receipt of goods. Such notice shall be sent by registered mail with acknowledgment of receipt, addressed to:
Via Don Bartolomeo Grazioli 34
Mantova 46100 (MN) - Italy
or by telegram or fax sent within the said period of 10 days and followed by registered mail with acknowledgment of receipt, sent out MANDATORILY within the following 48 hours. Once such notice of termination is received, the Customer Service of AC3WeB will quickly inform the customer via e-mail (the e-mail address provided at time of order) with the instructions on how to return, by assigning a unique return code.
The goods must be returned intact and functional, with all their parts and in original packaging (bags and boxes), preserved and if utilized, possibly in the normal diligence, without any signs of wear or dirt, in compliance with the terms of the following sections 8.3, 8.4, 8.5
8.3 The right of withdrawal is subject to the following conditions:
The right applies to the product purchased in its entirety; it can be exercised only on parts of the product purchased (eg accessories, software, attachments, etc. ...);
The right does not apply to sealed software (including those supplied as kit), once opened;
The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc ...); to limit the damage to the original package, we recommend to enter into a second box, on which to stick the label provided by AC3WeB, showing the return authorization code; should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product;
The goods purchased must be returned in normal condition as received; then will not be accepted used products that show signs of damage, wear or dirt, and consequently can no longer be considered intact;
By law, the shipping costs for the return of the gods are charged to the customer also will not be reimbursed costs for delivery to the customer and any other costs indicated at the time of order. AC3WeB will keep as reimbursement EUR 10.00 for Administrative fees.
The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
In case the goods are damaged during transport, AC3WeB will inform the client, to enable a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the goods if insured, in this case The product will be made available to the client for the return, while the request for withdrawal will be cancelled;
Upon arrival at the warehouse, the product will be inspected for any damage not caused by transport. If the package and/or the original packaging are damaged, AC3WeB will deduct from the due refund a percentage, but no more than 30%, for the cost of recovery.
8.4 Subject to any repair costs for damage to the original, AC3WeB will reimburse to the customer the cost of returned goods (excluding transport costs incurred for delivery), within 30 days from their return, by reversal procedure of the amount charged on credit card (if such a payment system was used initially) or by bank transfer. In the latter case, the Buyer shall promptly provide the bank on which to obtain a refund (ABI – CAB and Billing Account).
8.5 The right of withdrawal is lost, for lack of the essential integrity of the goods (the packaging and/or its contents), where AC3WeB finds:
the use of the good that has compromised the integrity or use of any consumables.
the lack of the outer packaging or damage and/or the internal packaging;
the absence of product components (accessories, cables, manuals, parts, ...);
sealed packaging/blister open.
damage to the product.
In case of decline of the right of withdrawal, the goods remain at the headquarters of AC3WeB, available to the customer for collection at its own expense.
9.1 All products sold by AC3WeB are covered by manufacturer's standard warranty and 24-month warranty for defects, according to DL 24/02. In order to use the warranty, the customer must keep the invoice (or DDT) received.The exercise of the warranty may provide for the service request to an authorized service centers in the area and / or follow the procedures indicated in the documentation provided inside the product package. For those products for which AC3WeB manages the warranty, shipments made to the service center are at customer expense. The shipment return to the customer is at the expense of AC3WeB.
9.2 The manufacturer's standard warranty is provided according to the indications described in the documents included in the product packaging. If, following by an inspection of an Authorized Service Center, the defect is not covered by manufacturer's standard warranty, the customer will be charged for any costs of verification and repair required, as well as transportation costs, if supported by AC3WeB
9.3 The warranty of 24 months under the Decree 24/02 applies to those products which present lack of conformity, provided that the product is used correctly, accordance to its intended use and as provided in the technical documentation. This warranty is restricted to the private consumer (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a VAT reference). In case of lack of conformity, AC3WeB provides the return to conformity by repair / replacement or price reduction, until the termination of the contract. If, following an inspection by an Authorized Service Center, the defect does not result in a lack of conformity under the Decree 24/02, the customer will be charged for any costs of verification and repair required and the transportation costs if supported by AC3WeB.
9.4 The replacements in case of DOA (Dead On Arrival when the product is not working at the collection) occur only if expressly provided by the manufacturer. The timing either of replacement or repair of any product depends solely on the policies of the manufacturer.
9.5, AC3WeB if for any reason is unable to return to its customers a product under warranty (repaired or replaced), may proceed at its option, to replace it with a product equal or of similar characteristics and value , or issue a voucher for the same amount to be spent on another product within 6 months.
9.6 The time to repair or replacement of any product depends exclusively on the policies of the manufacturer/supplier and no claim can be done to AC3WeB for any delays in repairs or replacements.
9.7 In cases where the application of the warranty foresees the return of the product, the product must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc..); to limit the damage to the original package, we recommend to put it inside a second box , it must be avoided in all cases to attach of labels or tape directly on the original package.
9.8 In case of professional buyer with VAT code, the warranty is 12 months unless otherwise stated.
10.1 The personal information requested upon the order are collected and processed to meet the expressed demands of the customer and will not under any circumstances and title to third parties. AC3WeB provides to its customers the respect of rules on the process of the personal data covered by the Privacy Code of Decree DL 196 of 30.06.03.
Responsible for these data are AC3WeB srl with headquarters in Via P.Rossi 91, 20161 Milano (MI) - Italy, in the person of the legal representative.
The customer, at any time, has the right to withdraw the consent to the processing of personal data by written notice sent to the registered office of AC3WeB
The customer, who claims to have received the information pursuant to Art. 13 and belonging to the same rights under Article. 7 of D.Lgs. N. 196/2003, has the right to access their data in the manner specified therein. Marketing communications will be sent only with the explicit consent of the customer which was given with the authorization released at the time of the online registration.
11.1 Any complaint must be addressed to AC3WeB srls, Via Don Bartolomeo Grazioli 34, 46100 Mantova (MN) Italy only by registered mail firstname.lastname@example.org
JURISDICTION AND APPLICABLE LAW
12.1 The sales contract between the customer and AC3WeB srls. is concluded in Italy and governed by the Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale remote, if the customer is a consumer, the local jurisdiction is the one of the reference fforum of his town of residence, in all other cases, the local jurisdiction is the only forum in Mantua - (Italy)
12.2 Notes on Professional Use: Any professional who purchase and use equipment for business purposes, are directly responsible legally and penalty. Particularly note that the use of equipment by professional beauticians, is regulated by Ministerial Decree, Law 1/90 and consequent amendments. Then before purchasing, we invite you to read the content of the decree and the technical data sheet of the equipment permitted.
12.3 AC3WeB srls specifies that for customers, with status of consumer referred to in Art. 3 Comma 1- Lett. A) of the Consumer Code, a European ODR platform was created for the online management and resolution of consumer disputes.
The ODR platform can be consulted at the following address:
through the ODR platform the final consumer customer can consult the list of ADR bodies, search for links to the sites of each of them and start any online resolution procedures, in a non-judicial way, for the resolution of any eventual dispute arising from online contract stipulated on our website.
CHANGES AND REVISIONS
13.1 The conditions contained in this document may be modified by AC3WeB srls without prior notice and will be valid from the date of publication of www.storeforwellness.com webs