Right of withdrawal, returns and refounds
1 Under Article 8.1. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or he fills up the purchase order form to AC3WeB without any reference to a VAT code), has the right to terminate the purchase contract for any reason, without explanation and without penalty, except as described in Sections 8.3, 8.4, 8.5
2 To exercise this right, the customer must send a notice to that AC3WeB, within 14 working days from the date of receipt of goods. Such notice shall be sent by registered mail with acknowledgment of receipt, addressed to:
Via Don Bartolomeo Grazioli 34
Mantova 46100 (MN) - Italy
or by email sent within the said period of 10 days and followed by registered mail with acknowledgment of receipt, sent out MANDATORILY within the following 48 hours. Once such notice of termination is received, the Customer Service of AC3WeB will quickly inform the customer via e-mail (the e-mail address provided at time of order) with the instructions on how to return, by assigning a unique return code.
The goods must be returned intact and functional, with all their parts and in original packaging (bags and boxes), preserved and if utilized, possibly in the normal diligence, without any signs of wear or dirt, in compliance with the terms of the following sections 8.3, 8.4, 8.5
3 The right of withdrawal is subject to the following conditions:
The right applies to the product purchased in its entirety; it can be exercised only on parts of the product purchased (eg accessories, software, attachments, etc. ...);
The right does not apply to sealed software (including those supplied as kit), once opened;
The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc ...); to limit the damage to the original package, we recommend to enter into a second box, on which to stick the label provided by AC3WeB, showing the return authorization code; should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product;
The goods purchased must be returned in normal condition as received; then will not be accepted used products that show signs of damage, wear or dirt, and consequently can no longer be considered intact;
By law, the shipping costs for the return of the gods are charged to the customer also will not be reimbursed costs for delivery to the customer and any other costs indicated at the time of order. AC3WeB will keep as reimbursement EUR 10.00 for Administrative fees.
The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
In case the goods are damaged during transport, AC3Web will inform the client, to enable a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the goods if insured, in this case The product will be made available to the client for the return, while the request for withdrawal will be cancelled;
Upon arrival at the warehouse, the product will be inspected for any damage not caused by transport. If the package and/or the original packaging are damaged, Ac3Web will deduct from the due refund a percentage, but no more than 30%, for the cost of recovery.
4 Subject to any repair costs for damage to the original, AC3WeB will reimburse to the customer the cost of returned goods (excluding transport costs incurred for delivery), within 30 days from their return, by reversal procedure of the amount charged on credit card (if such a payment system was used initially) or by bank transfer. In the latter case, the Buyer shall promptly provide the bank on which to obtain a refund (ABI – CAB and Billing Account).
5 The right of withdrawal is lost, for lack of the essential integrity of the goods (the packaging and/or its contents), where AC3Web finds:
the use of the good that has compromised the integrity or use of any consumables.
the lack of the outer packaging or damage and/or the internal packaging;
the absence of product components (accessories, cables, manuals, parts, ...);
sealed packaging/blister open.
damage to the product.
In case of decline of the right of withdrawal, the goods remain at the headquarters of Ac3Web, available to the customer for collection at its own expense.